Privacy Policy
At CallFlow Marketing LLC (a Wyoming registered Limited Liability Company, identification number 2025-001743207, operated in conjunction with Nibnox (SMC-Private) Ltd.), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://callflowmarketing.com/ or use our services, specifically regarding our insurance lead generation operations.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
A. Personal Data
While using our site or engaging our services, we may ask you to provide certain personally identifiable information that can be used to contact or identify you, including:
- Contact Information: Name, email address, phone number, and mailing address.
- Professional Information: Company name, job title, and industry details.
- Insurance Lead Data: Information relevant to insurance quotes, including coverage interests and demographic data.
- Recruitment Data: Resumes and work history if you apply via our Careers page.
B. Lead Certification & Tracking (Jornaya)
To ensure the highest standards of compliance for our U.S. insurance partners, we use third-party lead certification services, specifically Verisk's Jornaya.
- Jornaya Lead ID: When you submit information on our website, Jornaya may collect technical data and user behavior to generate a "Lead ID." This ID serves as a certificate of authenticity and proof of TCPA (Telephone Consumer Protection Act) consent.
- Data Collected: This may include your IP address, timestamp, browser type, and a video/snapshot record of your interaction with the consent language on our forms.
C. Usage Data
We automatically collect information about how you access the website, including IP addresses, browser versions, and page interaction metrics.
2. TCPA Consent & Communication
By submitting your phone number and clicking "Get Started" (or similar consent buttons), you provide your express written consent to be contacted by CallFlow Marketing LLC or our designated insurance partners via:
- Live telephone calls.
- Automated dialing systems (autodialers).
- Artificial or prerecorded voice messages.
- SMS/Text messages.
You understand that consent is not a condition of purchase and you may revoke this consent at any time.
3. How We Use Your Information
- Lead Fulfillment: Sharing your data with insurance carriers or agencies to provide the quotes you requested.
- Compliance Verification: Using the Jornaya Lead ID to prove that valid consent was obtained for U.S. regulatory purposes.
- Service Maintenance: Improving our AI-powered predictive call routing and funnel automation.
- Recruitment: Processing employment applications.
4. Sharing and Disclosure of Information
We do not sell your personal data for purposes unrelated to your inquiries. However, we share data:
- With Insurance Partners: Licensed agents and carriers in the U.S. who provide insurance products.
- Compliance Auditors: Third parties who verify lead integrity (e.g., Jornaya/LeadiD).
- Service Providers: CRM, hosting, and analytics partners.
- Legal Requirements: When required by U.S. or Pakistani law.
5. International Data Transfers
CallFlow Marketing LLC maintains a principal office at 2451 W Grapevine Mills Cir. # 1021, Grapevine, TX 76501. Your data will be transferred to and processed in the United States and Pakistan. We utilize standard contractual clauses and security protocols to protect these transfers.
6. Your Data Protection Rights
Depending on your residency (e.g., California's CCPA/CPRA), you may have rights to access, delete, or opt-out of the sharing of your personal information. To exercise these rights, please email operations@callflowmarketing.com.
7. Data Security
We implement industry-standard encryption and security measures. Specifically for lead generation, we ensure that consent records (like Jornaya tokens) are stored securely to protect the integrity of the lead.
8. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from children.
9. Changes to This Privacy Policy
We may update this policy periodically. Changes are effective immediately upon posting to this page.
10. Contact Us
For questions regarding this policy or your data:
- Email: operations@callflowmarketing.com
- U.S. Address: 2451 W Grapevine Mills Cir. # 1021, Grapevine, TX 76501